Terms of service
Terms and conditions
1. Definitions
The general terms and conditions set out below shall apply to all sales of goods by the Seller and its partners, through the online store www.riamor.ro, to the Buyer, and may be amended at any time by the Seller without prior notice.
Thus, the following terms shall mean:
Buyer – any natural person / legal entity or other legal entity placing an Order.
Seller – the RIAMOR brand, owned by Secretul Bunicii Production SRL, having its registered office at Strada Căzănești 15, Sector 3, Bucharest, Romania, 032929, tax identification number RO37658618, registered with the Trade Register under no. J2020004303402.
Goods – any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.
Order – an electronic document acting as a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive such Goods and make payment for them.
Contract – an Order confirmed by the Seller.
Intellectual Property Rights – all intangible rights such as know-how, copyright and related rights, database rights, design rights, model rights, patents, registered trademarks, and domain name registrations for any of the above.
Site – the domain www.riamor.ro and its subdomains.
2. Contractual documents
By placing an electronic Order on www.riamor.ro, the Buyer agrees to the form of communication (email, telephone) through which the Seller conducts its operations. The Order shall consist of the following documents:
The Order (together with the clear mentions regarding delivery and billing details) and its specific conditions.
Terms and Conditions.
By placing an order on the website, the client submits a request to purchase the products displayed. After placing the order, the client will automatically receive an email confirming receipt of the order, which is for informational purposes only and does not represent acceptance of the order nor the conclusion of the sale-purchase contract.
The sale-purchase contract shall be deemed concluded only when the order is explicitly confirmed by the Seller, by sending a notification of the actual dispatch of the products to the client, in electronic format (email).
The Seller reserves the right to refuse or cancel an order placed by the client, without any further obligation of either party towards the other, in the following situations, without limitation:
failure of the payment transaction;
invalidation of the transaction by the payment processor;
incomplete or incorrect data provided by the client;
suspicions of fraud or abusive activity;
technical errors, including obvious errors in the display of prices or product characteristics;
product unavailability in stock.
The general terms and conditions of sale shall form the basis of the Contract thus concluded.
If an order cannot be fulfilled, the client shall be informed as soon as possible.
3. Seller’s obligations
The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer’s requirements and specifications expressed in the Order;
The information presented on the Seller’s websites is for informational purposes and may be modified by the Seller without prior notice. Product descriptions may be incomplete, however the Seller makes efforts to present the most relevant information so that the product may be used within the parameters for which it was purchased;
4. Intellectual and industrial property rights
The User/Buyer understands the intellectual property rights and shall not disclose to a third party or make public any of the information received from the Seller.
All drawings, graphic and design elements appearing on the website, the website name, as well as the graphic signs are registered trademarks owned by RIAMOR and may not be taken over, copied, or used without the written consent of the owner.
All content elements such as descriptions, drawings, graphic and design elements appearing on the website, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the website, are the exclusive property of RIAMOR, which reserves all rights obtained in this regard directly or indirectly through licenses of use and/or publication.
The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above content elements in any context other than the original one intended by RIAMOR, include any content element outside the Site, remove the signs indicating the copyright of RIAMOR over the content elements, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content elements, except with the express written consent of RIAMOR.
5. Rights over website content
The entire content of the website and the graphic elements, including but not limited to them, namely all text content, as well as the technical sources of all present and future services and facilities – except where another owner is expressly mentioned – the page sources, and any other material transmitted in any form by and to Users (through direct viewing on the site, newsletters, etc.) belong to RIAMOR.
The website content, regardless of the area of the site in which it is located and regardless of its type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal use may only be made with the prior express written consent of RIAMOR. Therefore, copying, taking over, reproducing, publishing, transmitting, selling, distributing partially, fully or in modified form the content of this website or any part thereof for purposes other than personal use is prohibited, with the following exceptions:
(i) reproduction is allowed (on non-commercial websites, forums, press articles, etc.) of small excerpts from the published articles (maximum 400 characters), provided that the source of the information taken is specified, with a link, in the following form: (Source: website name – link to the website content).
(ii) links to www.riamor.ro are permitted, and the source of the information shall be indicated after each link or at the end of the article, as follows: “Information provided courtesy of RIAMOR – link to the website content”.
Users undertake to respect all copyrights and all rights related thereto, as well as any other intellectual property rights that the website Administrator and its partners hold over/in connection with www.riamor.ro.
RIAMOR reserves the right to take legal action against any person and/or entity that infringes in any way the above provisions. Requests to use the website content for any purpose other than personal use may be made by email to office@riamor.ro, specifying “For the attention of the agency”.
Any person who transmits or publishes in any way information or materials to the website undertakes not to prejudice in any way the copyright that a third party may invoke in connection with the materials and information transmitted in any way to the website, and the persons who send in any way information or materials understand and accept that any breach of this obligation cannot in any way engage the liability of RIAMOR, but only the liability of the respective persons.
RIAMOR may run advertising campaigns and/or promotions in any section of the website at any time, without such operation requiring the consent of the website Users. The spaces and size of advertising campaigns and promotions do not require the consent of website Users and may be changed at any time without prior notice.
RIAMOR assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the website, other than those organized strictly on the website.
6. Limitation of liability of the website administrator
The Seller does not undertake and does not implicitly or expressly guarantee the content of the website, respectively the content offered by its partners or by the website Users. However, the Seller will make all reasonable efforts to ensure the accuracy and professional manner in which the information is provided on the website, in order to gain and maintain Users’ trust in the website. In this regard, the Seller will try to correct any reported errors and omissions as soon as possible.
The website administrator provides no guarantees whatsoever for the content of the website and under no circumstances may be held liable for any loss or damage that may result from the use of any part/sequence/page of the website or from the impossibility of using it, regardless of its cause, or from the erroneous interpretation of any provisions of the website content.
The information provided through the website is offered in good faith, from sources considered reliable. In the event that any of the published articles or any other information falls under copyright law, Users are asked to contact us at customer.service@riamor.ro, so that the necessary measures may be taken. At the same time, Users should bear in mind that the information presented may include possible inaccuracies (for example, technical data or typing errors). The website administrator will make all necessary efforts to correct such issues as soon as possible.
Users understand and accept that the Seller does not guarantee: that the information contained on the website is fully complete; that the information entered by website Users is real and accurate and does not assume responsibility for the manner in which visitors use it; that the information or services on the website will satisfy all Users’ requirements, and for the inappropriate use thereof the Users assume full responsibility; the results obtained by Users as a result of using the information or services available through the website, the use of the information and services being made by Users at their own risk; that the services available through the website will function constantly, uninterruptedly, without errors – in this regard, the Seller does not assume responsibility for any damages that Users may suffer due to the temporary or defective malfunctioning of the website or for the use of information obtained through the use of links from the website to other websites (their use is at the Users’ discretion). Also, Users understand and accept that the Seller is not responsible for any inadvertences, errors, or omissions in the information provided on the website by Users. At the same time, Users understand and accept that the Seller is released from any liability for advertising messages posted on the website or through the services offered through the website, as well as for the goods or services provided by the authors of such advertising messages. Expressly, website Users agree to exonerate the Seller from liability for any judicial or extrajudicial action arising as a result of the incorrect or fraudulent use of the website.
In cases of force majeure, the Seller and/or its operators, directors, employees, branches, subsidiaries and representatives are fully exempt from any liability. Cases of force majeure include, but are not limited to, technical equipment malfunctions, lack of internet connection, lack of telephone connections, computer viruses, unauthorized access to the Site systems, operating errors, etc.
Users agree to protect and indemnify the Seller and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any claims, demands, actions, impositions, losses, damages, costs (including, without limitation, attorneys’ fees), expenses, judgments, decisions, fines, adjustments or other obligations resulting from or related to any other action of the Users in connection with the use of the website or the services offered through it.
The Seller provides no warranty, either express or implied, regarding, including but not limited to, the operation of www.riamor.ro, the information, content, materials or products on the website, as well as their suitability for a particular purpose. Users expressly agree that the use of this website and the application of the information is at their own risk.
7. User subscription to newsletters and alerts
Users of the website have the possibility to receive newsletters and alerts by electronic mail, and they may opt at any time to stop receiving such notifications, with a single click on the unsubscribe link in the newsletter/alert received at the email address explicitly provided upon subscription.
Given that access to the products offered through the website is made through an active account, therefore based on a username and password, we recommend Users not to disclose these elements to third parties, even if such persons claim to contact them on behalf of the website.
Also, in order to ensure a higher level of security, at the end of the visit to the website we recommend closing the browser window in which the work was carried out or clicking “Sign out”/”Log off” on the page visited.
8. Cookie policy
A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie file sends information back to the website each time you revisit it.
Cookies may be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are valid only until you close your browser window. Cookies may be first-party, which are set by the website you are visiting, or third-party, which are set by a website other than the one you are visiting.
How does the Seller use cookies?
We use cookies to improve the functionality of our websites, to help you navigate more efficiently from one page to another, to remember your preferences and, generally, to improve the user experience. The cookies we use on our websites may fall into the following categories:
Strictly necessary cookies:
These cookies are essential for you to be able to browse the website and use the services you have requested, such as accessing secure areas of the website.
We use this type of cookie to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and may be permanent or temporary. In short, our websites will not function properly without these cookies.
Performance cookies:
These cookies collect information about how visitors use a website, for example which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.
We use these cookies to: generate statistics on how our websites are used; measure the impact of our advertising campaigns. These cookies may be permanent or temporary, first-party or third-party cookies. In short, these cookies collect anonymous information about the pages visited and the ads viewed.
Functionality cookies:
These cookies allow a website to remember choices you make (such as your username, language, or the country you are in) and provide enhanced, more personal features. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other websites. We use these cookies to: remember whether you have already benefited from a certain service; improve the overall experience across the website by remembering your preferences.
Advertising cookies:
These cookies are used to limit how many times you see an advertisement, as well as to measure the impact of advertising campaigns. Advertising cookies are used to manage advertising throughout the website.
Advertising cookies are placed by third parties, such as advertising companies and their agents, and may be permanent or temporary cookies. In short, they are related to the advertising services provided on our website by third parties.
Social cookies:
These cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow content from www.riamor.ro to be shared on those networks. www.riamor.ro does not control these cookies, therefore for more information about how they work, please check the pages of the social networks.
How to manage & delete cookies
If you wish to impose restrictions, block or delete cookies, you can do so by changing your web browser settings. Using www.riamor.ro without rejecting cookies or similar technologies implies visitors’ consent to our use of such technologies and to the processing of information.
9. Billing and payments
The price, payment method, and payment term are specified in the Order. The Seller shall issue to the Buyer an invoice for the delivered Goods, the Buyer’s obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.
For the correct communication of the invoice related to the Order, the Buyer has the obligation to update their Account data whenever necessary and to access the information and documents related to each Order existing in their Account.
By submitting the Order, the Buyer expresses their consent to receive invoices also in electronic format, by electronic mail, at the email address mentioned in their Account.
By card
Payment may be made using Visa and Mastercard cards, through Shopify Payments powered by Stripe, as well as through Apple Pay and Google Pay.
Debit and credit card payments are processed through Shopify Payments powered by Stripe, via a secure system.
The payment shall be debited from the Buyer’s account at the moment the transaction is confirmed. The Buyer confirms that the payment instrument used belongs to them or that they were specifically authorized by the cardholder to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the payment card refuses to authorize the payment to the Seller, the Seller shall not be liable for any delay or non-delivery.
Cash on delivery
Cash on delivery is available only in Romania, if this option is active at the time of placing the Order, and is processed by the courier company used for delivery.
Promotional codes and credit notes
Promotional codes are non-transferable and there are no cash alternatives. If provided, they must be used before their expiration date. Promotional codes do not apply to discounted items. Credit notes are non-transferable and must be used within the allocated period, either by using them for a future order on the online store or by contacting us at customer.service@riamor.ro.
DISPLAYED PRICES
Displayed prices are in lei and include VAT. In the event of changes to the VAT rate or other applicable legal changes, the prices displayed on the online store may be modified in the final sale price.
10. Responsibilities
The Seller undertakes to dispatch the Goods and Services through a door-to-door courier system to the Buyer.
The Seller is released from the risks and responsibilities associated with the Goods and Services at the time of handing them over to the internal courier company with which the Seller collaborates or to the Buyer’s representative.
The Seller shall ensure the proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents.
The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and especially for the loss of products. The Seller shall be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfill any of the contractual obligations.
The Seller assumes no responsibility for the descriptions of the products presented on the website. Images are presented on the website by way of example, and the delivered products may differ from the images and descriptions shown on the website in any way, due to changes in characteristics and design without prior notice. The Seller reserves the right to complete and modify any information on the website without prior notice.
The Seller does not guarantee the availability in stock of the displayed products, which is why it shall have the right not to deliver partially or fully a certain order if certain products are no longer in the current offer or are unavailable.
If the prices or other details related to the products have been displayed incorrectly, including because they were incorrectly entered into the database, the Seller reserves the right to cancel the delivery of that product and to notify the client as soon as possible about the error that occurred, if the delivery has not yet been made.
The Seller is not liable for damages caused as a result of the website malfunctioning or for those resulting from the impossibility of accessing certain links published on the website.
The maximum value of the Seller’s obligations to any client in the event of non-delivery or improper delivery is the value of the amounts collected by the Seller from that client.
The products sold on the website are intended for personal use, and their resale is strictly prohibited, in accordance with the applicable legislation.
11. Product delivery
Delivery in Romania is made by express courier, as described in the “Deliveries” section.
Our products are sometimes made based on order, which means that the production and delivery time may be up to 14 working days starting from the day the order is processed.
Orders are processed as soon as possible after placement, from Monday to Friday, according to the company’s working schedule. Orders placed outside working hours or during weekends shall be processed on the next working day. During holidays and sale periods, the delivery term may be extended.
If the parcel cannot be delivered (the recipient does not answer, the address provided is incorrect, etc.), you will be contacted by phone by the courier. If the recipient cannot be reached, parcels remain with the local courier for 7 days, after which they return to the Sender.
We are not liable for delayed shipments, loss, destruction, damage, non-delivery or incorrect delivery of a shipment or part thereof if these are generated by the following situations/circumstances beyond our control, including but not limited to:
– road blockages (fallen trees, rocks, chain collisions), landslides near the road;
– bridge collapses, blocked mountain tunnels, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, weather conditions unfavorable to the proposed route;
– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, abandoned riverbeds, etc.;
– human causes: state of war, state of siege, forced nationalization, revolutions, popular uprisings, etc.;
– non-compliance with orders by suppliers and third parties.
12. Acceptance
Acceptance shall be made when the Goods comply with the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not comply with the technical specifications, then the Seller shall bring the Products into conformity. Also, for the products sold and delivered by the Seller, the Buyer benefits from the return of products within 14 days, according to the return policy and the applicable legislation.
13. Transfer of ownership
Ownership of the Goods shall be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the order (delivery meaning the signing of receipt of the transport document provided by the courier or the signing of receipt on the tax invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the latter is not authorized by the Seller to allow the Buyer to open the parcels before signing for delivery, but only after signing for delivery and paying any countervalue thereof.
14. Return of products
We do our best to ensure that the products ordered meet our clients’ expectations. However, if you are not satisfied with your order, for any reason, such as unsuitable size, unsuitable fitting or color, you have the right to return the order.
Only returns sent within 14 days from receiving the order are accepted.
In order for the returned products to be accepted, they must comply with our return policies:
Items must not show signs of wear, damage, or washing (with any type of chemical product), except for manufacturing defects which must be urgently reported upon receipt of the parcel;
Items must be returned in their original packaging, with the product tag intact;
Footwear must be tried on without damaging the sole and returned in their original box;
Lingerie or bodysuits must be tried on using your own underwear underneath. We do not accept any signs of trying on other than those stated by us;
Products made to custom measurements (made-to-measure), Made to Order products, including personalized items or those specially made for the client, as well as products that have undergone subsequent alterations at the client’s request (for example: length shortening, waist adjustments, sleeve modifications or any other interventions), cannot be returned, as they are made or adapted according to the client’s specifications. These may only be returned in the event of a manufacturing defect found at the time of delivery and notified within 48 hours of receiving the parcel.
Returns are not free of charge in Romania. The return shipping cost shall be borne by the client and deducted from the refunded amount.
The Seller assumes no responsibility for parcels lost in transit.
For the return to be accepted, the parcel must contain the printed Return Form completed with all requested fields. The Return Form is included inside every delivered parcel. If the form has been lost, it may be requested or downloaded from the website, if available online.
We systematically monitor a client’s order history and, in the case of 3 unjustified returns or refusals to accept parcels delivered with cash on delivery, we reserve the right not to honor future orders placed on our online store.
REFUND
In the case of a valid return, the value of the returned item shall be refunded within a maximum of 14 working days from the moment the parcel is received and processed by us, depending on the issuing bank of the bank cards.
The refund shall be made to the bank account from which the order was paid, in the case of orders paid by bank card. In the case of orders paid by cash on delivery, the refund shall be made to the bank account mentioned on the Return Form.
No order refund shall be considered if the return instructions are not complied with.
CREDIT NOTE or SIZE/MODEL EXCHANGE
Upon request, the total value of the returned products may be converted into a Credit Note which may be used for any future purchase on our online store. You may mention this on the Return Form, and at the time the return is processed, our team will create a personalized value code with the total amount, which you may use at checkout for any future order. You will be notified with the details regarding the code as soon as the return is processed.
If you wish to exchange your order for a different size/model/color, please let us know on the Return Form. We recommend contacting us when you wish to make this exchange, before sending the return, so that we may discuss product availability and reserve the desired products until the return reaches us.
STEPS FOR RETURN / EXCHANGE / CREDIT NOTE
You will find the return form in the parcel together with the ordered product. If you have lost the form, you may request it by email or download it, if it is available on the website.
Return instructions:
Complete the return form with all details;
Pack the product in the original parcel;
After confirmation of the request, we will send a courier to collect the parcel from the address indicated by you;
The return shipping cost will be deducted from the refunded amount.
Return address:
Recipient: Secretul Bunicii Production SRL
Strada Căzănești 15, Sector 3, Bucharest, Romania, 032929
For more information, please contact us by email at customer.service@riamor.ro or office@riamor.ro, or by phone/WhatsApp at +40 (752) 237 182. Contact for online order information – Monday to Friday, according to the company’s working schedule.
15. Processing of personal data
In order to ensure respect for website users’ right to personal data protection, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2016/679, applicable throughout the European Union starting from 25 May 2018 (“the Regulation”).
Personal data means any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier, or one or more elements specific to your physical, physiological, genetic, mental, economic, cultural or social identity.
Our company takes all necessary measures to ensure respect for your right to personal data protection, and these conditions represent the notice established by art. 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect such data, and what your rights are in relation to this data collection.
We encourage you to read this document carefully and to request any additional information or clarification you consider necessary regarding the content of this notice.
1) General considerations regarding your personal data
In accordance with Regulation (EU) 2016/679, the Seller shall manage safely and only for the specified purposes the personal data provided by Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of optimally providing internet services, goods and services supply services, advertising, marketing and publicity services, and statistical services.
The Seller performs the following processing operations: collection, recording, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract ensuring data security and confidentiality, as well as respect for the user’s rights, of the personal data of website Users in order to administer, maintain, improve and obtain information regarding the services it offers, as well as to prevent errors and information leaks through its own IT network, breaches of law or contractual terms.
The personal data to be collected may also be used, including by automated profiling (for those Users who have expressly given their consent), to personalize to the greatest possible extent the services offered to Users through the website, as well as for marketing purposes. Automated profiling shall not target minors’ data, as their personal data shall not be processed for this purpose.
Personal data shall be provided by Users, at their own choice, when creating a valid account on the website or subscribing to a service available on the website, in order to benefit from the services and products offered through it. When registering on the website, certain personal data are requested from the User, such as first and last name, gender, date of birth, email address, telephone number, profession, habits/preferences/behavior, as well as other personal information.
The User is solely responsible for all data provided when creating their user account on the website. To confirm the data and account, the User shall be notified at the email address declared when creating the account. This confirmation email is intended to stop fraudulent actions by users who use other persons’ email addresses to create fictitious accounts. If you receive such a message without having personally registered on the website, please send us an email at customer.service@riamor.ro to delete the respective account within a maximum of 3 working days. The email shall also contain, in pdf format, the current version of this Contract.
The User’s profile form contains fields that may be edited if the provided data is to be modified or completed.
The User is not obliged to provide this data, but it is necessary for keeping track of website usage and optimally providing the services through it, for notifying promotional campaigns, for advertising purposes, for marketing and personalized publicity actions, and for the User’s access to additional facilities. The User’s refusal to provide the requested data results in non-participation in promotional actions organized through the website and non-use of facilities, additional services offered exclusively to Users with an account on this website.
The Website may also be used if the User decides not to create a profile by providing personal data, with the exceptions established under the Cookie Policy (an integral part of this Contract).
According to Regulation (EU) 2016/679, Users benefit from the right of access, rectification, erasure, restriction of processing, objection, portability, as well as the right to address the competent authority.
To exercise these rights, Users may submit a written request in this regard, which they shall send by email to customer.service@riamor.ro with the specification “Personal data request”.
The website undertakes not to send spam messages (commercial messages for which it does not have the User’s prior explicit consent) and to undertake all technically accessible means to ensure the security and confidentiality of user data.
The website reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who carry out proven fraud, slander, or attacks on the security and confidentiality of the information within the website or the company operating the website.
2) Personal data we collect, legal grounds and purposes of collection
Within the online communication relationship established between the website and the user, we collect and process your personal data, such collection and processing being necessary to provide informational and promotional content to the user, following the user’s voluntary completion of personal data on the website, by accessing one or more of the following sections: account creation, account update, newsletter subscription, online questionnaire completion, online form completion, to obtain personalized information or commercial benefits, within campaigns promoted on the website.
The legal grounds for collecting personal data on the website may be the following:
the data subject has given consent for the processing of personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the controller is subject;
processing is necessary to protect the vital interests of the data subject or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject requiring protection of personal data, in particular where the data subject is a child.
Below, we present in detail which personal data we collect, as well as the legal basis, purpose, and duration of collection thereof. Providing the data indicated below is not mandatory in order to view the Website, except for data related to Cookies.
The data indicated are necessary only to provide specific services for Users who submit them.
Personal data we collect:
First name, last name, email address, telephone number, geographic location data, correspondence address, links to social media profiles.
Legal grounds for collecting such data: 1), 6)
Purposes of collecting personal data:
To provide access to content and responses to questions and requests submitted online by the user, to send communications, offers and benefits consisting of access to services and products.
Method and duration of data collection:
Within the secure database, until the user expressly requests deletion or up to 10 years from the user’s last activity on the website. After 10 years, the data shall be electronically anonymized.
Personal data we collect:
Cookies, timestamps (date and time of access), browsing history on the website.
Legal grounds for collecting such data: 1), 6)
Purposes of collecting personal data:
To monitor website traffic and browsing history, to rank content and identify the content most relevant to the user.
Method and duration of data collection:
Within the secure database, until the user expressly requests deletion or up to 10 years from the user’s last activity on the website. After 10 years, the data shall be electronically anonymized.
3) How your personal data is stored, location, retention period
We will store your personal data for a period that does not exceed the period necessary for fulfilling the purposes for which the data are processed, and, in cases where we have a legal obligation to retain your personal data for a certain period of time, the retention period will be the one provided by law. Depending on the specific situation, this period may vary, being between 1 day and 10 years.
For a better understanding of the storage method, the location where your personal data will be stored, and the exact period for which these data will be stored in our records or systems, please consult the table above.
In order to guarantee the user’s right to be protected in relation to the processing of personal data, for certain categories of data having a sensitive character or likely to affect rights in a significant manner, we implement special technical and organizational measures to protect these categories of personal data.
4) Users’ rights regarding personal data and their exercise
In order to protect data at the highest possible standard, the user has a series of rights regulated by law, which we briefly present below, asking you not to hesitate to contact the person responsible for personal data protection within our Company for any further details, using the following contact details: customer.service@riamor.ro, Strada Căzănești 15, Sector 3, Bucharest, Romania, 032929, telephone +40 (752) 237 182.
Right of access
The user has the right to obtain access to their personal data that we process, as well as the right to obtain copies thereof. Upon the user’s request, the first such copy shall be provided free of charge, while any additional copies requested may be subject to a fee corresponding to the effort required for extraction and formatting for transmission. The copy of the personal data may be provided either electronically or physically, depending on your request and the nature of the data requested. For requesting information regarding personal data existing on the website, as well as for requesting partial or total deletion of such data, a request must be sent using the email address customer.service@riamor.ro or by post/courier to the company’s registered office.
The user also has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information regarding the processing and disclosure of such data and any other similar information).
Right to rectification of data
The user has the right to obtain rectification of any inaccuracies relating to their personal data processed by us. They also have the right to obtain completion of any incomplete personal data. Any user is encouraged to contact the website at customer.service@riamor.ro whenever they observe that there is an inaccuracy regarding their personal data or that their personal data processed by the Seller are incomplete.
Right to erasure of data
The user has the right to erasure of personal data. This right is not an absolute right, meaning that the law imposes certain limitations regarding the exercise of this right (“the right to be forgotten”).
Right to restriction of processing
The user has the right to obtain restriction of the processing of their personal data that we collect and process, especially if they contest the accuracy of the data, if the processing is unlawful, or if the processing of such data is no longer necessary according to the law.
Right to object
The user has the right to object to the processing of personal data by us, especially where processing is carried out for marketing purposes or on grounds relating to the user’s particular situation, in which case their data must be anonymized as soon as possible after the objection is raised from the website database, and such anonymization must be confirmed to the user.
Right to withdraw consent
For personal data processed on the basis of consent, the user has the right to withdraw consent at any time, just as easily as it was initially given. Withdrawal of consent shall not, however, affect the lawfulness of processing carried out before the withdrawal of consent. The right to withdraw consent is not an absolute one, meaning that there are cases where the data will not be deleted as a result of the withdrawal of consent (for example, where personal data are used so that the website may comply with a legal obligation). The application of the withdrawal of consent shall take effect from the time it is recorded, and the operation of such withdrawal shall be carried out within a maximum of 3 working days from registration.
Right to lodge a complaint with the competent authority
The user has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing regarding aspects related to the processing of personal data by our Company.
Automated decision-making, including profiling, and the right to request that decisions based on automated data processing or affecting them significantly be made by natural persons, not exclusively by computers
Personal data are collected and processed through automated decision-making in order to personalize information and commercial communications addressed to you. Automated decision-making involving sensitive data is based on your express consent, where applicable.
Within such processes, your data are protected by special security measures such as data encryption and advanced server-level database security.
You have the right to request modification of the manner in which your personal data are automatically processed, by requesting review of the automated process through human intervention. For this purpose, please contact us at customer.service@riamor.ro.
5) Exercising rights
In order for the user to exercise the rights specified above, to address any question regarding these rights, or to request clarifications regarding any of the provisions of this notice, please contact us at any time using the contact information.
How requests or complaints may be submitted – contact person
To find out more information regarding personal data, how the data are collected, processed and protected, or to request any clarification regarding those mentioned in these Terms and Conditions, any user may contact at any time the person responsible for personal data protection within the company, by email at customer.service@riamor.ro or office@riamor.ro, or by postal correspondence at Strada Căzănești 15, Sector 3, Bucharest, Romania, 032929.
16. Force majeure
Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is the unforeseeable event, beyond the control of the parties, and which cannot be avoided.
17. Applicable law
This contract is governed by Romanian law. Any disputes arising between the Seller and users/clients/buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts.
18. Amendment of the terms and conditions
The Seller has the right to amend at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without prior notice and without being obliged to fulfill any other formalities towards Users. Any amendment is fully and unconditionally accepted by the Users of the website through the mere use or access of the website or any facility offered by the website, occurring at any time after the amendment is implemented, and the non-acceptance of any amendment entails the obligation of that User to immediately cease accessing the website and/or using in any way the services offered through it.
